Privacy Policy

1. Introduction

Site Secretary ("we", "our", or "us") provides bespoke automation, Missed Call Textback, Voice AI, CRM infrastructure, and marketing funnel systems for high-growth businesses. We are committed to protecting the personal and confidential data entrusted to us by our clients and their end customers.

2. Information We Collect

Depending on how you interact with our website and automation services, we may collect:

• Contact Information: Full name, corporate email address, business telephone number, company name, and service interests submitted via our forms.
• Communication Records: Text message interactions, caller metadata, and timestamps processed via automated textback and voice receptionist workflows on behalf of client accounts.
• Technical & Usage Data: IP address, device specifications, browser type, and browsing activity gathered to maintain site security and optimize user experience.

3. How We Use Your Information

We process data exclusively for legitimate business purposes, including:

• Responding to inquiries and scheduling customized software demonstrations.
• Deploying and maintaining client-authorized automated communication workflows.
• Improving the latency, accuracy, and reliability of our automation systems.
• Complying with applicable legal, telecommunications, and regulatory obligations.

4. SMS & Automated Communication Compliance

Site Secretary adheres strictly to telecommunication compliance frameworks (including TCPA, CTIA, and 10DLC guidelines). When an automated textback triggers from a missed call, the recipient is provided immediate context and a seamless mechanism to opt out by replying STOP at any time. We do not sell, rent, or share personal phone numbers with third parties for affiliate or marketing purposes.

5. Data Security & Storage

We employ enterprise-grade encryption (TLS in transit, AES-256 at rest) across all dashboards, APIs, and client data stores. Access to client pipelines and inbound lead data is restricted to authenticated, authorized personnel with legitimate operational need.

6. Your Rights

You retain the right to request access to, correction of, or deletion of your personal information stored within our systems. To exercise these rights, please contact our privacy team directly at privacy@sitesecretary.com.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, reach out to:

Site Secretary Legal & Privacy Department
Email: privacy@sitesecretary.com